Better business

Every organisation needs to ensure that it delivers its services as efficiently possible and achieves the outcomes it intends to. Innovation and service improvement must be a continuous process as a rapidly changing world throws up fresh challenges and new opportunities.

Our work under this theme supports organisations in understanding and expressing the impact of their work, improving existing programmes and identifying new opportunities.

Examples of work under this theme include

A three year study of the arts|generate programme developed by Arts Council England East to explore the potential of arts led regeneration as a contribution to the local economies

True Stories|Real Value. A comprehensive analysis of the social impact of three core programmes delivered by the a leading addiction charity. Taking the perspective of stakeholders, this ground-breaking study provided a holistic view of the impact of the work on health and criminal justice agencies, service-users and their families and communities.


We are working with the theatre company Red Rose Chain to evaluate their innovative programme of work to help people recover from class A drug addiction. The work involves engagement with their staff and stakeholders to help model the change that takes place and how it is achieved. It is anticipated that this work will contribute to the extension of the work through attracting additional core funding and new commissions.

We are developing ideas to support employers in helping to prevent and respond to poor mental health which is a major cause of lost workdays in the UK and would welcome new collaborators on this project.