Skills: HEAR

Hear

We design responsive ways to understand issues, capture stories and uncover new insights

  • engage customers and stakeholders including marginalised groups 
  • understand the needs, wants and experiences of service users or customers 
  • design effective consultation 
  • evaluate projects and programmes to improve practice and express the impact of your work

In our toolkit

Creative engagement
Co-discovery
Ethnography
Participatory appraisal
Appreciative inquiry
Asset mapping
Customer journey mapping
Storytelling
Videomaking
Photography